Job Specification

Job Title:   Fertiliser Sales and Technical Support

Department:   Fertiliser Department

Reports To:   Fertiliser Product Manager

Main Job Tasks and Responsibilities

Liaising with suppliers on product formulations/ pricing.

Supporting members of the sales team with product recommendations.

Interpreting soil analysis results and giving nutrient recommendations

Promote Enhanced Efficiency Fertilisers such as Urea Inhibitors

Working with the Fertiliser Product Manager to determine margins and manage product lines/ campaigns.

Undertake fertiliser product sales against pre-defined targets and goals, as reasonably set by the company.

Talking to customers to sell all fertiliser products and offer technical and commercial advice.

Attending sales meetings with the Area Managers to provide market updates and training.

Maintain existing sales and develop new sales in all fertiliser product areas.

Participate in sales and product training events and sales meetings

Key Activities

In order to meet these objectives, you will.

FACTS Qualified

Work 8.30 till 17.00, 5 days a week, with an expectation to work additional hours as necessary in line with seasonal requirements.

Be available during working hours to both customers and colleagues.

Undertake constant structured communication with colleagues, customers and suppliers.

Build, maintain and retain client / supplier relationships.

Communicate clearly and effectively by telephone, email and customer visits.

Create and maintain accurate records.

Actively suggest different ways to promote and market the companies’ products & services.

Work effectively and constructively with the Fertiliser team.

Liase with other product managers where appropriate to ensure ACT cover all enquiries.

Working hybrid from the head office near Manchester

In this role you will be managing the sales and future business development of Veterinary and Agricultural accounts both in field and the office near Manchester, whilst providing support for the wider commercial team. In this role you will be a part of a supportive and friendly team that are proud to be a part of this award winning business. This fantastic opportunity comes at an exciting time of growth for the business which will open up career progression opportunities for the right candidate. 

Other benefits include:

• The opportunity to join a leading global business
• Base Salary of £50,000 with bonuses. 
• Company car
• 31 days Annual Leave increasing yearly
• Pension Contribution of up to 6%
• Private Healthcare
• Wellness Membership
• Life Assurance 3 x Annual Salary
• Discounted Share Ownership Scheme
• Enhanced maternity, paternity, and adoption pay
• Plus additional benefits

Requirements:

• Previous Sales experience is essential 
• You must be happy to attend conferences and trade shows from time to time. 
• A veterinary, animal health or agricultural background is preferred. 
• You will have excellent communication skills
• You must be a highly motivated and driven individual
• You must possess excellent organisation skills
• Ability to work as part of a team, as well as on own initiative

ISVPS (International SCHOOL OF VETERINARY POSTGRADUATE STUDIES) EXAMINATIONS MANAGER

ISVPS is seeking an Examinations Manager to assist a small and supportive academic team in providing high quality examinations for veterinary professionals to achieve postgraduate qualifications. Key responsibilities include the development and project management of the ISVPS global examination content creation timetable and executing on exam content delivery to the ISVPS Operational team, working with colleagues to review examination content when it is received, and investigating any candidate concerns raised in relation to content after examinations have been sat. This role is also responsible for ensuring the continuing quality of ISVPS-accredited training programmes by processing accreditation applications received from training providers. It is also anticipated that this new role will assist in administrative tasks such as processing supplier invoices and sharing minute-taking duties.

Job Purpose

To ISVPS examination content, and to manage academic processes pre- and post-examination

Key Responsibilities

• Develop and manage the examination paper creation timetable from content request to final examination paper sign off (adhering to strict deadlines) in close collaboration with the ISVPS lead examination coordinators
• Resolving concerns from content and review coordinators/examiners
• Support ISVPS Assessment Content Coordinators with re-wording of examination questions where required
• Collate and evaluate all examiner and candidate (exam content) feedback and implement actions to address the identified issues
• Ensuring balance, consistency and standardisation across all examinations prior to presenting finalised examinaton papers to the ISVPS Accreditation and Assessment Manager for final academic sign off
• Coordinating examination standard-setting meetings with subject matter experts with support from ISVPS Assessment and Accreditation Manager as required
• Investigating and responding to candidate concerns regarding examination content with support from Accreditation and Assessment Manager and Academic and Partnership Manager as required
• Finalised exam result preparation for presentation to ISVPS Academic and Partnership Manager and Academic Chairman
• Perform examination performance data analysis and prepare reports for the ISVPS academic management team when requested (ISVPS Academic Director, ISVPS Academic and Partnership Manager and ISVPS International Accreditaiton and Assessment Manager)
• Support with team training as required
• Syllabus request, collation and review prior to final review and sign off by ISVPS Accreditation and Assessment Manager and ISVPS Academic and Partnership Manager
• Processing accreditation applications, invoicing for accreditation and liaising with accredited training providers as required
• Reviewing speaker CVs to update ISVPS ‘approved’ and ‘accredited’ speaker lists
• Assisting ISVPS Academic and Partnership Manager to invite subject matter experts to create syllabi for new training programmes; monitoring deadlines and chasing as required
• Assisting ISVPS International Assessment and Accreditation Manager to invite subject matter experts to review existing syllabi: monitoring deadlines and chasing as required
• Support ISVPS International Accreditation and Assessment Manager and Assessment Content Coordinators to analyse costs of assessments (and seeking cost-effective options, where possible)
• Finance support
  • Liaison and support for ISVPS academic team
  • PR/PO creation and invoicing support for academic suppliers (including content authors)
• Attending regular ISVPS meetings; arranging meetings and taking minutes as required

1.  
2. Responsibilities are indicative, but not exhaustive.

Qualifications and experience:

• Excellent English language skills (including written)
• Excellent communication skills
• Experience in education and/or educational assessment essential
• Veterinary qualification essential
• Excellent project management skills
• Experience in using Microsoft Office
• Excellent attention to detail
• Experience in invoice management (training in Sage Intacct can be provided)

Personal attributes/characteristics:

• Effective and tactful communicator (both written and verbal)
• Discrete when necessary
• Able to maintain confidentiality
• Excellent organisational skills
• Excellent time management skills
• Able to work autonomously
• Able to work under pressure and in a demanding environment
• Competent IT skills

Reports to: ISVPS Accreditation and Assessment Manager

Direct Reports: Assessment Content Coordinators

Location: Working from home (occasional travel to the office in the UK may be required)

Salary: £38,000-£40,000

Contract type: 12 month temporary contract with a view to permanent contract at the end of this period

Job Title: Client Relationship and Retention Executive

Job Description:

Looking for an exciting opportunity in customer service and veterinary education? Look no further than The Webinar Vet! We're seeking a motivated Client Relationship and Retention Executive to join our growing team. As part of this role, you'll be responsible for ensuring that both new and existing customers receive the best possible service and use their membership to its fullest potential. You'll need to be able to multitask and manage multiple customer accounts without sacrificing the quality of your work.

At The Webinar Vet, we pride ourselves on our fun, kind, and established team, where customer care comes naturally to all of us. We offer a competitive salary, uncapped commission, and a remote working model based on your location. Plus, you'll enjoy an annual holiday allowance of 23 days (with 3 taken for the Christmas break), increasing by one day per year of service, and additional perks such as a pension contribution, birthday off (if it falls midweek), and 2 days off for charity work per year.

Responsibilities:

• Welcome new customers to our service and assess their needs, offering solutions accordingly
• Contact lapsed and new customers to secure new/additional business, including retention of our subscription-based members
• Ensure the customer journey is fully executed for both individual and practice memberships
• Up-sell and cross-sell the full range of products and services while building strong customer relationships and improving customer satisfaction ratings
• Use your industry knowledge to build relationships with prospective customers who submit inquiries
• Use the CRM system effectively, ensuring all relevant customer information is entered onto the system, proactively updating and cleansing the existing member data
• Achieve targets while building strong relationships with our community, helping them find relevant CPD and increasing their consumption of our content

Qualifications:

• Successful track record in customer service and sales-related roles, with experience or knowledge of the veterinary industry being essential
• Enthusiasm and a willingness to learn
• Excellent communication and rapport-building skills
• Negotiation skills and the ability to deal with objections effectively to encourage customer retention
• Self-motivated with a hunger for success
• Flexibility toward tasks
• Good IT skills, including the use of CRM databases
• Accurate and timely data entry skills

If you're a customer-focused individual looking to take the next step in your career, apply today to join our amazing team at The Webinar Vet!

Business Development Manager, Pedigree Wholesale Limited

Pedigree Wholesale is the UK's second largest Pet Specialist Wholesaler. Being operationally efficient and effective is central to our proposition. Our aim is to be the “Wholesaler of choice for suppliers, customers with the best team in the pet industry”.

Pedigree continues to grow and aspires to become a £100M wholesaler within 5 years. The overall business strategy for 2023 is to “Build now for 2025+”.

In terms what we do, we provide our independents and national account customers with a next day delivery service, picked from our own warehouses (6) and delivered primary on our own fleet. This drives customer loyalty and ensures the long-term success of the business and with over 200 suppliers and 9,000 products servicing over 2000 customers this is a complicated undertaking that requires careful and detailed planning supported by excellent team management and strict adherence to processes and rules.

To support this, we are looking to strengthen our success by appointing an experienced Business Development Manager within our Sales team.

Overview of Role:

This is a field-based position and a key connection between Pedigree Wholesale Ltd and our customers. You will be responsible for the performance and sales of a set of independent customers and manage the day to day relationship between us. This is done primarily in person through regular store visits and over the phone contact in between these visits.

These calls typically consist of selling and demonstrating new products, identifying brand or product gaps and opportunities for the customer, selling in promotions and taking orders for these, as well as managing all other aspects of the relationship including issues.

The breadth of the area means the role involves extensive travel throughout the region typically 5 days per week and multiple customer calls per day. The role also includes finding new business and onboarding the new customers ensuring all details are correct and their journey with Pedigree is seamless.

Job Description:

• Establish, develop and maintain business relationships with current customers and prospective customers in the assigned territory, to generate new business for the organisation’s products
• Visit in-person and presentation to existing and prospective customers
• Research sources for developing prospective customers and for information to determine their potential
• Develop clear and effective written proposals/quotations for current and prospective customers
• Expedites the resolution of customer problems and complaints
• Coordinates sales effort with marketing, sales management and logistics
• Analyse the territory’s potential and determine the value of existing and prospective customer’s value to the organisation
• Create and manage a customer plan for existing customers
• Identify competitor’s products and review advantages/disadvantages to understand how to sell against
• Plan and organise personal sales strategy by maximizing time management and organisation
• Supply management with oral and written reports on customer needs, problems, interests, competitive activities, and potential for new products
• Support customers with open days and events, to continually promote the profile of Pedigree Wholesale and our product ranges
• Keeps abreast of market conditions, competitive activities and promotional trends through the reading of relevant literature
• Participate in trade shows
• Participate in Pedigree Wholesale events and activities to benefit team relationships and understanding
• It will be necessary for the jobholder to undertake other duties in addition to those detailed above.

Competency and Behaviours

• Experience and an understanding of selling in a customer facing role
• Experience in new business development and new business generation
• Great interpersonal skills, including the ability to quickly build rapport with both customers and colleagues
• A high level of self-motivation, energy and a positive attitude
• A commitment to excellent customer service
• A clear and concise communicator
• Strong attention to detail
• Excellent organisational and planning skills
• Experience of working to targets
• Comfortable with ownership and seeing tasks and issues through to completion
• Computer and IT Literate
• Must be eligible to work in the UK
• Must hold a current UK Driving License.

Benefits and Pay

• Salary: £28,000 to £35,000
• Full time permanent role (37.5 hours)
• Home / Field based

• Training & Development available

• Workplace Wellbeing Initiative
• Profit Related Pay based on company profits
• Competitive Holidays allowance
• Remote and flexible working available on specific roles
• BUPA Healthcare after 3 months service
• Life Insurance after 3 months service
• Pension Scheme after 2 months service
• Instant access to a free, 24/7, confidential GP service for all Pedigree colleagues and their family
• Long service rewards
• Company sick pay scheme
• Staff discount on Pet Products from 3 months service
• On site staff car parking with electric charging points

Company Overview

Pedigree Wholesale is a market-leading supplier of pet and aquatic products, primarily selling to the UK independent retail sector. The company is 100% family-owned and run, with a strong reputation in the marketplace built on over 50 years of trading.

Employing around 225 people at their Head Office in Nottingham, the business has 6 depots nationally and revenues in excess of c.£65m. The business stocks and sells a broad range of SKUs (c.8,500) split across pet and aquatic and currently distributes to around 2,500 independent retailers nationally.

PEDIGREE CORPORATE VISION & VALUES

Vision

Our passion for pets drives us to offer pet owners the highest quality, best value products through great retailers who care.

Values

Love our customers: Our business is built on customer satisfaction and loyalty. We want our customers to love working with us, value our business relationship and actively recommend us to others.

Do the right thing: We are honest and open in our communication, we respect our employees and customers at all times. Our reputation is built on integrity which we uphold at all cost.

Be your best: We continuously strive to be the best we can. We are open to learning and feel rewarded by doing a great job every day.

Own it: We take personal responsibility for the areas under our control and will act upon every opportunity to improve the customer experience.

Win as a team: We achieve better results and are more agile when we work together towards common goals. We are open and challenging whilst supporting each other.

Regional Area for BDM – East: