Job Title:

Digital Product Manager at Datamars with Specific Responsibility for PetLink

Overview:

The Digital Product Manager will report to the Global Director of Digital for the Companion Animal Solutions division of Datamars. The main responsibilities of the Digital Product Manager include owning the strategy and vision for the PetLink digital offering, which encompasses the user experience on both the PetLink web platform and the PetLink app.

PetLink currently operates in three countries: the US, France, and Brazil. It is offered as a service delivered over the web and through call center customer service. This year, we are launching a PetLink app that will provide new, enhanced services for pet parents, including GPS and activity monitoring for their pets. Additionally, we are introducing a QR collar tag reunification service. All three of these services will be integrated into one app and one web experience.

Datamars will also launch a new brand for existing services. The Digital Product Manager will play a leading role in defining the user experience for these new services and the new brand on both web and app platforms.

Key Responsibilities:

   •   Aligning stakeholders around the vision for the product.

   •   Focusing on maximizing business value from the product (ROI).

   •   Prioritizing product features and capabilities based on user feedback.

As a Product Manager, you will need to understand and be passionate about the following areas:

   •   Business:

   •   As a Product Manager, you function as a business leader, focusing on optimizing the product to achieve company goals while maximizing ROI.

   •   Technology (Software Development and R&D):

   •   You must understand the technology stack and the effort required to make informed decisions.

   •   User Experience (UX):

   •   This includes not just the app/web UX, but also how our users experience our GPS and activity trackers, QR codes, and microchips. Testing the product and gathering user feedback is crucial.

Additional Responsibilities:

   •   Understanding the user experience in great detail from the perspective of all users (pet parents, customer service, animal shelters, vets, animal control officers).

   •   Managing relationships with the country leaders in the US, France, and Brazil.

   •   Understanding and optimizing the workflow and processes in customer support for the US, France, and Brazil, and planning how these will be rolled out in countries where PetLink is not yet present.

   •   Gathering requirements and working closely with our stakeholder team.

   •   Managing technical support priorities for PetLink.

   •   Documenting key features to support the user experience.

Product Development Roadmap Responsibilities:

   •   Conducting market research to stay updated on developments in the digital pet product consumer market and reporting these developments to internal stakeholders.

   •   Translating business priorities into a technical roadmap.

   •   Writing functional specifications for future releases in Confluence.

   •   Managing the creation of wireframes.

Qualifications:

   •   The Digital Product Manager should have 7+ years of experience developing consumer-facing digital products and a detailed understanding of the following:

   •   Web development processes and cycles.

   •   App development processes and cycles.

   •   Experience working with a distributed global team.

   •   A passion for pets and pet products is a bonus.

Job Description

Marketing Manager

Downland Marketing Ltd

Role Purpose: To manage the marketing activities of the Company, maximising their uptake by our Franchisees and effectiveness in the marketplace.

This office based role is worked 37.5 hours a week worked over 5 days, Monday to Friday 9am to 5pm with a 30-minute unpaid lunch break.

Reporting to the UK Franchise Manager

Key Activities:

• Liaising directly with our supplier network, manage Downland Marketing activities, to an agreed annual timetable, and within an agreed budget, ensuring that campaigns are launched on time, and in full, and achieve budgeted profit expectations.

• Packaging – continuous rolling improvement of our packaging across the whole portfolio, in line with our new 2024 brand guidelines.

• Manage the Downland website, using the resource of Downland Business Administrator to assist with timely population and ongoing maintenance of the website information.

• Downland social media, create weekly and monthly plans to maximise engagement and reach, using the resource of Downland Business Administrator to assist with implementation.

• Full responsibility for organisation and promotion of the annual conference, ensuring that we achieve budgeted profit expectations.

• Working in a small dynamic team there will be the requirement to complete other key tasks and administration as and when required

• Pharmacovigilance Responsibilities

• As a distributor of Veterinary Medicines, it is possible that notification of pharmaceutical adverse reactions may be received by telephone, email or through social media channels.

• Downland has a standard operating procedure to manage these reports promptly and efficiently to fulfil our Pharmacovigilance responsibilities, and it is essential that all adverse events are reported to the marketing authorisation holder on the same day as receipt.

• Full training will be provided, and an annual refresher.

• Full details are provided on the noticeboard on the Downland office.

Job Specification

Job Title:   Midlands/ South Area Manager

Department:   Sales & Marketing

Reports To:   Regional Sales Manager

ACT Ltd is a farmer-owned company with over seventy years of experience in adding value to all types of farming businesses. Alongside trusted technical advice and the offer of an extensive range of high-quality products, ACT Ltd leads the way in supplying all essential farming inputs to thousands of customers across England, Wales and Scotland.

Due to the company’s continued success, ACT are now looking for an Area Sales Manager with agricultural sales experience located within the following areas:

Warwickshire, Gloucestershire, Banbury, Worcestershire

Main Job Tasks and Responsibilities

• Undertake product sales against pre-defined targets and goals, as reasonably set by the company.
• Maintain existing sales and develop new sales in all product areas.
• Prepare action plans and strategies in line with company objectives.
• Effectively manage prospect customers and convert into active trading accounts.
• Present company products and services to current and potential clients.
• Maintain sales activity records and prepare sales reports as directed.
• Ensure customer service satisfaction, whilst building and retaining client relationships.
• Participate in sales and product training events and sales meetings.
• Be available and prepared for review/sales meetings with Line Manager.
• Monitor and research competitors, market conditions and product development.
• Keep up to date with changes to product portfolio, pricing policy etc.
• Maintain existing sales and develop new sales in all product areas.
• Generate and capitalise on sales leads.

Key Activities

In order to meet these objectives, an Area Manager will;

• Work 8.30 till 17.00, 5 days a week, with an expectation to work additional hours as necessary in line with seasonal requirements.
• Be available during working hours to both customers and colleagues.
• Undertake constant structured communication with colleagues, client’s and suppliers.
• Build, maintain and retain client / supplier relationships.
• Communicate clearly and effectively by telephone, customer visits and e-mail.
• Create and maintain accurate records.
• Suggest different ways to promote and market the companies’ products & services within the allocated sales area.

Position title: Business Development Manager - UK

Employment type: Full-time

Location: Swindon

ABOUT IMPROVE

Improve International was established in 1998 by a group of veterinary surgeons from across the UK. We run Continuous Professional Development training from veterinary professionals to help develop the skills and knowledge required in practice. 

Our programmes utilise a combination of review lectures, case-based discussion and, where applicable, hands-on practical sessions. Within Improve we also have the function of ‘The International School of Veterinary Postgraduate Studies (ISVPS)’. This function is dedicated to providing veterinary surgeons, nurses and technicians with high quality, achievable qualifications that are recognised internationally. We are an international organisation with offices in the UK and Portugal. 

JOB PURPOSE

As the worldwide market leader in veterinary postgraduate education, we are recruiting a Business Development Manager to help us on the next stage of our journey. The main aim of the role is to profitably build the business across the territories and support the existing business operations by: Identifying and delivering new business opportunities, identifying new potential customers and further develop existing relationships and supporting curriculum developments and reviews.

KEY RESPONSIBILITIES

• Research and identify new business opportunities including but not limited to: new markets, areas of growth, new costumers, new partnerships, new and existing sales opportunities, new affiliations, new products and/or services and new methods of market penetration.
• Seek and identify key stakeholders and decision makers, forge relationships and create opportunities to build, develop and grow both new and existing accounts.
• Foster relationships with customers, colleagues, and key stakeholders within the business.
• Complete monthly market research, staying abreast of new and emerging trends, complete regular market comparisons and ongoing competitor analysis.
• Collate regular customer feedback and complete needs assessment, to create better value offerings and ensure our services match the needs of the client.
• Complete full prospecting cycles to generate leads through RICE – Research, Identify, Cold Call, Entice.
• Create strategic plans to grow new, existing and parallel markets within your assigned territory.
• Target and engage with key individuals within the industry.
• Think and act strategically – implement actions and complete any necessary planning to fulfil wider business objectives.
• Design and create packages and contracts that provide value and profit for the company.
• Become and “expert” on the company’s products and offering in order to relay to potential customers.
• Liaise with the marketing, operations, and wider sales teams to convey BD strategies and maintain consistent fluid communication.
• Represent the company at all industry events, attend conferences & seminars where required and become “the face” of Improve International and its associated brands.
• Support the licensing and wider sales departments when necessary and attend all key client meetings as required.
• Schedules and attend regular client size visits to build ongoing rapport and create opportunities.
• Represent Improve International throughout all online platforms, grow business and community networks and drive marketing initiatives.
• Drive revenue, controls costs and positively impact EBITDA.
• Complete monthly performance reports based on PM, KPIs and OG.

REQUIREMENTS:

Qualifications and experience

• Proven experience of successfully working in customer care or a sales environment.
• Proven experience of selling, hitting sales, or similar, targets.
• Excellent verbal and written communication skills in English. Any other languages are desirable.
• Strong focus on the customer and delivering a great experience.
• Business and project management experience.
• Good financial acumen.
• Knowledge of core principles and methods for promoting and selling products or services.
• Experience of, or an interest in, education and the veterinary industry.

Personal attributes

• Excellent problem-solving skills.
• Ability to build and develop relationships at all levels.
• A self-starter comfortable with working in the office/field-based and remotely when required and also with colleagues in a variety of international locations.
• Self-motivated and autonomous with effective time management abilities.
• Flexible and able to travel nationally and internationally as required.